Case Study
Leading the peak season, holiday ecommerce operations inbound supply chain management for one of the world’s largest retailers.
CHALLENGE
One of the world’s largest retailers needed exceptional management and oversight of inbound supply chain management to avoid shipping delays, increase efficiencies and reduce risks in their holiday ecommerce operations.
SOLUTION
- Oversaw a team of 17 direct reports 6 months prior to holiday season to ensure all necessary processes, reports and training were implemented.
- Once the critical plan and strategy was in place, the team began operating at an accelerated rate in October, working daily to manage all international and domestic shipments and ensure goods were on track to deliver in time.
- By November, designed and led the first ever 7 days a week, cross-functional, in person “swat” team meeting that included the entire C-suite, monitoring each aspect of the global supply chain and remedying any errors along the way for fast resolution.
- Created and managed a separate team to handle all critical ‘tickets’ issued by 9am each day where a strategy for resolution was expected by noon the same day.
- Tracked and escalated any unresolved challenges to address at the following day’s meeting until closed.
IMPACT
Millions of dollars of lost sales were saved due to advanced visibility. Hyper-detailed and collaborative management of the inbound supply chain allowed for swift action when unforeseen issues arose. The overall result extended to better interdepartmental relationships, improved business operations and greater customer satisfaction.
View our services to see how GoodOps can help you build a competitive advantage through strategic and dynamic management of holiday ecommerce operations. Or send us an email at info@goodops.co to get started today.
Case Study
Reducing landed cost by 3-5% for one of the largest regional warehouse club chains.
CHALLENGE
One of the largest operators of membership warehouse clubs in Central America and the Caribbean needed to reduce the landed cost for multiple items exported from the USA and China, shipping to 24 stores in 14 countries.
SOLUTION
- Analyzed the extended supply chain and applied a multi-strategy approach to accurately assess each product’s landed cost profitability margin.
- Calculated each item’s cost per cube to ensure shipping cost did not exceed 10% of cost of goods sold (COGS).
- Researched correct tariff classification per product, by country, for current export/import duties and attributed costs appropriately.
- Determined carrier rates and time in transit of various container and less than container load (LCL) trade routes to determine optimal allocation.
- Products were then divided between mixed containers and LCL shipments, based on shipping cost, time in transit and sales demand.
IMPACT
Ascertained the best method of shipping goods through comprehensive analysis at the item level, reducing landed cost on average by 3-5% for every shipment.
View our services to see how GoodOps can help you build a competitive advantage through more efficient global logistics and improved earnings. Or send us an email at info@goodops.co to get started today.
Case Study
Managing global inventory and mixed container exports across 14 countries.
CHALLENGE
One of the largest operators of membership warehouse clubs in Central America and the Caribbean needed to manage retail buying, inventory planning and global logistics for three product categories across 24 clubs in 14 countries.
SOLUTION
- Buying entailed attending international trade shows to select products and negotiate directly with vendors.
- Optimized and managed inventory planning for 24 clubs in 14 countries on JD Edwards ERP software, to ensure the right product and the right quantity, arrived on time.
- Managed global logistics cost and time in transit at the product level for each store; ensuring the best trade options were used by analyzing 10 weeks of inventory levels and determining when to replenish stock and factor in seasonality, spikes and trade routes.
IMPACT
Effective and efficient buying, planning and logistics led to a reduction in landed cost, an increase in profit margin and fewer out of stock situations.
View our services to see how GoodOps can help you build a competitive advantage through more efficient global logistics and improved earnings. Or send us an email at info@goodops.co to get started today.
Case Study
Optimizing global sourcing for one of the world’s leading ecommerce flash sales companies.
CHALLENGE
A leading global ecommerce flash sales company was struggling to find an efficient and profitable way to import a variety of eclectic, single unit, ‘market finds’ from shops and outdoor bazaars around the world – including Morocco, Belgium and India.
SOLUTION
- An innovative new “tagging” process was created which gave the buyer freedom to source creatively, and profitably for the first time, from street markets. This included matching the product through a two-tagging process that reduced the complexity of picking up goods and getting them to a freight forwarder.
- By sourcing and onboarding a local export agent, all the necessary import and materials documents were obtained in advance.
- Navigated the complexity of US Customs to register the company as the Importer of Record, ensuring efficiency and compliance for the future rapid growth of the company.
- The improved process transformed an inefficient, costly global sourcing operation, finally allowing sufficient time to register for appropriate licenses needed to clear customs with no delays, fees or penalties.
IMPACT
Our never done before tagging process solved a critical sourcing need, making the “market finds” buying process profitable for the first time, with product arriving to the fulfillment center on time and accurately accounted for. In addition, the new import processes and logistics partnerships created drove the scalability of future procurement efforts.
View our services to see how GoodOps can help you build a competitive advantage by transforming your global sourcing. Or send us an email at info@goodops.co to get started today.
Case Study
Launching a global innovation program for one of the world’s largest supply chain solutions providers.
CHALLENGE
One of the largest global distribution companies needed to more effectively address accelerating customer demands, technology trends and disruptive competitors.
SOLUTION
- Partnered with the CEO, COO and newly appointed Head of Innovation to design and launch a global supply chain innovation program. Key activities included market and trends analysis, strategy development, innovation portfolio management, solution design and pilot testing.
- Analyzed industry and customer ecosystems to identify the most relevant, immediate, disruptive and actionable technology trends.
- Prepared and educated client on priority trends through a series of customized white papers. This included exploration of autonomous trucks, artificial intelligence, blockchain, the warehouse of the future, and the wider industry shift towards dynamic distribution models. Content included high-potential applications, adoption timelines, relevant case studies, future KPIs, potential providers and partners, competitive threats and global/market specific deployment considerations.
- Designed and facilitated workshops with senior executives and rising leaders across markets and functions to develop actionable solutions.
- Curated a week long experience for our client and their customer at an industry leading conference. This included securing a featured speaking slot, brokering high-end meetings, designing a collaborative working session with conference attendees, and hosting an intimate dinner that secured strategic relationships with technology providers, elected officials, government agencies, industry associations and venture capitalists.
- Led pilot tests for priority technologies, including business case development, provider selection, test plan design, negotiation of partnership agreements and generation of post-test reports with detailed deployment recommendations.
IMPACT
- Client has successfully deployed pilot tests and positioned themselves as a trusted partner for the future of digitally-connected customer supply networks, leading the design and integration of critical technologies, products and services.
View our services to see how GoodOps can help you build a competitive advantage by launching and scaling a supply chain innovation program. Or send us an email at info@goodops.co to get started today.