Case Study –
Launching Ecommerce Imports Management

Designing and launching imports management for the ecommerce supply chain of one of the world’s largest retailers.

CHALLENGE

One of the world’s largest retailers needed to establish design, oversight and management of global imports for their ecommerce supply chain.

SOLUTION

• First ever to manage global ecommerce imports operations, overseeing more than $65M+ in shipments.
• Deeply analyzed existing processes and expanded opportunities for sourcing and purchasing.
• Critical improvements were obtained through innovative collaboration with the Direct Imports team at HQ, and onsite trips to Hong Kong with the buying team to educate suppliers at trade shows on ecommerce shipping and packaging.
• Led strategy for process and compliance, including factory conditions and housing for workers.
• Met with logistics partners at the Port of Shenzhen, China (the world’s third largest container port) to expand communications and information sharing.
• Partnered with buying, planning and logistics teams across brick-and-mortar and ecommerce divisions, obtaining data and creating new essential visibility tools that were used to track inbound orders and open-to-buy commitments.
• Designed training programs and tools for all departments and vendors, launched integrated systems to reduce risk, and created a global dashboard to manage KPIs.

IMPACT

Designed, managed and improved the ecommerce supply chain and operations for the world’s largest company. Developed innovative strategies that opened new modes of doing global business.

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